Hi,
We'll cancel your order. We would like to offer you the below options.
Option 1: We'll issue a full refund (X amount) as a zouk discount code which you can use to purchase from our website in the future.
Option 2: We'll issue a refund (X amount) to your bank account after deducting 2% payment gateway charges.
Please let us know which option you would like to use and we'll do the needful.