FAQ : Zouk

FAQ

When customer wants to cancel order - Prepaid Order :

Hi, We'll cancel your order. We would like to offer you the below options. Option 1: We'll issue a full refund (X amount) as a zouk discoun...

Thu, 19 Jan, 2023 at 5:25 PM

When a customer wants to cancel the order but does not share a reason for the cancellation.

Hi Yashi, Thank you for choosing Zouk. Can you let us know which product you want? Accordingly, we can make the changes to your order from our bac...

Thu, 19 Jan, 2023 at 5:25 PM

Change of pincode

Hi Thank you for choosing Zouk. We have updated your pin code and we will dispatch your order at the earliest. You will receive it soon. Meanwhile, ...

Thu, 27 Oct, 2022 at 5:39 PM

When customer asks where my order is and the order is at manifest stage:

Thank you for choosing Zouk. As checked manifest for you order has been created and pickup will be done soon. You will receive it soon. Meanwhile, you c...

Fri, 28 Oct, 2022 at 1:54 PM